Client Reviews

Kim A. Mello, Vice President of Residential Lending

My mother and I just purchased our first home…and I can’t say enough good things about working with our officer, Kim Mello and her staff. Very pleased with her quality customer service. She has been a great help. With constant updates and always making sure we had all of our paperwork, from the beginning of process to closing.
Cassandra P., Lynn, MA
Kim was extremely knowledgeable and helpful throughout the entire mortgage process, from pre-approval to close. Kim was able to secure us incredibly competitive rates and was always responsive no matter time or day of week. When we finally decided to make an offer— she was able to pre-approve us within hours— on a Saturday afternoon! She also helped ensure that we were able to close on-time and within one month. When working with Kim, I always felt like my mortgage was her #1 priority. I will continue to recommend Kim to all my peers!
Aylin M., Winthrop, WA
You were amazing! You were ahead of everyone, meaning planning plus scheduling, by a week easily! Everything you did was weeks ahead of schedule! Absolutely amazing! You were prompt! Aggressive in a great way! You got it done! I can't thank you enough! Thank you so much for helping me close on my new condo. It’s official, woo hoo! Thank you for everything Kim! You were unbelievable. 5 star rating!!
Donny P., Peabody, MA
Words truly cannot express how happy my wife and I are to have met you Kim. You were like an angel sent from above. Before meeting you, we attempted seeking help through many other loan advisors and companies, but none can be compared to you. Your dedication, knowledge, passion, prowess, determination, and your skill at your craft is immeasurable. We are at a loss for words to describe just how thankful we are to have had you be the one to help us achieve our dream of purchasing our home. I thank my friend that referred me to you, and I assure you that I will refer you to as many family, friends, and co-workers as I can. I want them to experience the joy my wife and I feel to have worked with such a great person and professional like you. You will forever be part of our family. Thank you again.
Rene & Amelia N., Winthrop, MA
I want to write this review because I want to express how happy I am to have had Kim as part of my team. As I began my journey to purchase a home, I found myself wasting time with different well-known banks. You name them and I probably called them. I found myself repeating my needs every time I talked to one of these banks and I felt there was never any real interest to help. I spent a good three months of my time having my questions answered, calling and leaving voicemails, and never getting calls back. I was referred to Kim from a third party and from the beginning, I could feel it was going to be different. From the first call, I let Kim know what I was looking to do and what I was going through with the other lenders. Kim understood and asked all the right questions. Throughout the whole process, Kim asked for what she needed and explained every step in detail. If you need referrals for home inspectors, lawyers or real estate agents, she has them. There are many qualities that made Kim stand out from the rest. When I emailed her she always responded promptly. When I called, she was always ready to answer any questions I had and if I needed to text, she would always text back. Whenever I looked at a potential property, Kim had no issues running numbers for me to see what the payments looked like. She was courteous, prompt, and you can tell that she loves what she does. Even at the last minute when some changes were done because of an adjustment I requested, Kim worked her magic and got me what I wanted by my closing date. I feel blessed that Kim was part of my team and highly recommend her. If you are serious and ready to purchase a home, you need to work with someone that will get you through the loan process and will guide you every step of the way. This is what Kim does and she does it well. I give her 5 stars and will ensure that I work with her on my next home purchase. If you don't want to waste any time, especially with the banks, Kim is the only person you need to work with. Believe me, you will be extremely happy that you did.
Carlos G., Boston, MA
Thank you, Kim for all the updates and everything you’ve done through this whole process. It truly has been a pleasure working with you. I hope to be fortunate enough to do more business with you in the future.
Chrissy D'Ambrosio, Winthrop, MA